Research project from BestCities Global Alliance, GainingEdge and Rehabilitation International unveiled in Dubai at ICCA Congress
BestCities Global Alliance, GainingEdge and Rehabilitation International unveiled new market-leading research into accessible meetings at today’s ICCA congress in Dubai. The outcomes promote awareness among the meetings community on what can be done to enforce universal accessibility for delegates with disabilities.
The research was conducted with key venues across the globe, in BestCities destinations that have established an enviable reputation as leading cities for hosting meetings and business events. Each city provided insight on what they’re doing to create a landscape that’s ‘accessible for all.’
The report highlights some best practises in areas that operators may not have prior considered, such as training for disability awareness and sensitivity training, Standard Operating Procedure (SOP) for handling requests involving participants with disabilities, and referring to standards concerning accessibility as guidelines. Introducing mandatory training sessions with frontline staff, setting operational accessibility manuals with procedures and regulations to work from, and referring to the standards laid out by the Community Development Authority are examples of how venues can meet the needs of all delegates.